J_Tamburrini

@Victor Thats worked a treat thank you

Still no Joy for me , we are using chrome due to SSO. i have cleared the cache and closed the browser. also i have turn't off the following Globally remove the Service restriction by disabling the following system setting > com.hornbill.servicemanager.requestList.restrictions.service Globally remove the Request Type restriction by disabling the following system setting > com.hornbill.servicemanager.requestList.restrictions.type

We definitely don't see that .... we are on build 1131 with no more updates available. That would be a good starting point if then the others could still look to be added in and as new feature Thanks JT

Thanks Dan. I will advise the team, seems a bit of a work around but if that's working for you i will run with it for now.

Well spotted chap

Good Morning all, Another feature request from my guys has been a way to add in more functions in the request actions as seen below The only options you get is to assign They would like the options: * Close/Resolve * update * Accept * On-hold

Good Morning Guys, Here we are for another Monday morning so yet another week of questions Do we know if there a way do we know of dragging emails into the above upload box? I get new new starters forms in my personal inbox that i log cases for and thought it might be easier if i could just drap and drop the original email into the case. Regards JT

I also look forward to seeing what changes we can make to the self service portal as this is really important to me this year

Thanks David, After Working with Dan on the issue we identified hat we have caused it to crash out by putting a "Category" loop when going through the IR/SR Progressive capture Thanks for your help

Afternoon All, Has anyone else had trouble logging cases afternoon? we keep getting page unresponsive or the Hornbill logo Spins round when try to log IR/SR tickets

Morning all, Another one relating to permission is anyone has come across it ? We have a custom role that works for 2 out of 4 guys... when they try to log an IR it fails over on the point where they have to select a Service but it works for me and another team member?? we all share the same permissions. any help would be great

Thanks Victor Enjoy your holiday

Good Afternoon all, Please can someone advise what and where i can find the permission to allow my staff to reopen a resolved case. Also the ability to Cancel a ticket. i have been looking at https://admin.hornbill.com/carterjonas/accounts/roles/ and under a modified role for Incident Management users searching the Data base rights under h_itsm but from here i got lost and confused as i couldn't see anything obvious to select thanks all and happy Friday!!

Thanks very much!

Good Morning All, Does anyone know if there is or will be an option on the service portal to search for documents using tags? The My services search bar works really well so i was looking to see if the My Documents had any plans to also have this feature

Thanks Steve

Afternoon All, Does anyone know if its possible to use the tick box on all open cases to select them all , then to close them down in one go. I'm trying to clear down all the test calls before we reset the counter back to 001 as we are going live in the next few days,

I think we have fixed the issue, it seems the roles for Incident and service management DB RIGHTS where overriding the new ones we created. all fixed but thanks for the help.

Hi Thanks @ArmandoDM Thats what i have done, i created a copy of that role. and created my new one e.g Asset TEST but we want to strip the application rights down so they only have view only rather than the option to create a new assets as the original one suggests Asset Management User "This role is for an Asset Management User. It includes rights to define new and edit existing Assets as well as being able to add detailed Asset information." hope that makes sense , i just couldn't see where the Application rights are stored , i assume they are preset and locked down deeper in the system tables somewhere?

Afternoon All, can someone advise where you would create or configure / copy and amend the application rights. specifically we want the service desk to search and view CI's to find service tags and IEMI's ect...without the ability of creating new ones we want to be able to copy or edit the following app right I'm happy to copy this role but cant work out where the app rights are held or created. Anyone had this issue ?

I will do and thank you

yes I'm sure i did as I'm on version 35 now as i have tried all possible outcomes other than scrapping it and starting again It needs some work as i can see that i need a specific outcome on each task. i think we are making some head way with it this morning but once i crack this BPM im sure i will be able to cobble together new ones in no time. ( its just taking some time to get my head around this one)

However i cant get it to move onto the next set of stages once the call has been assigned i get an error, i think its because i have them set as human task without an auto task before them. (I'm sure that's the problem)

I have now resolved the issue buy chance more than anything. i amended the auto task with the following

Hi all, We are getting an error when trying out our new BPM process for New starters. In its basic form the with classification and fulfillment it worked but since adding in new stages the classification is failing to assign to an owner. Is there anyway i can upload the process definition file for someone in support to take a look at?