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  1. Steven Boardman

    Steven Boardman

    Hornbill Product Specialists


    • Points

      4

    • Content Count

      1,901


  2. AlexTumber

    AlexTumber

    Hornbill Developer


    • Points

      3

    • Content Count

      838


  3. Alberto M

    Alberto M

    Supportworks Users


    • Points

      3

    • Content Count

      144


  4. Martin.bowman

    Martin.bowman

    Hornbill Users


    • Points

      3

    • Content Count

      35



Popular Content

Showing content with the highest reputation since 05/30/2020 in all areas

  1. 2 points
    @Jeremy @Kelvin @Tina this setting is now enforced on the employee portal
  2. 1 point
    I have done this as a text box, I can't get the image to link to the external site but at least it looks ok for the moment, thanks for your help as always @Daniel Dekel
  3. 1 point
    @Jeremy cool. I'll add it to our backlog. This will make things easier for you instead of using the Links widget. Daniel.
  4. 1 point
    Have just seen the post from Luke earlier in the week and re-indexing fix so will try that.
  5. 1 point
    @Dave Longley, In the middle of next week, Tuesday or Wednesday morning. Daniel.
  6. 1 point
    @Martyn Houghton definitely legacy. They were 2 of the original fields if I remember rightly that were carried over from the supportworks structure. When we started with Hornbill that services table only had about 6 columns in total believe it or not... Alex
  7. 1 point
    So we already use this in many processes for indicating managers and the actual customer etc and is quite straightforward. In the PCF just add a dyanmic drop down and choose: Other options are available then in the BPM there is a node for changing customer and this can be set up as per this: Bear in mind that in the variable chose the relevant field from the PCF and choose the username which will be the Raw Value, but you can also integrate the field as they are as below: Raw Value - Username Display Value - Name Hope this makes sense... this then changes the customer so then all future emails etc are sent to the 'new' customer.
  8. 1 point
    @Alberto M Thanks for the pointer, got it to work with your date format and the timestamp format of 2020-06-04 14:30:00 as well. Cheers Martyn
  9. 1 point
    Perhaps a system setting to allow the field to be blanked out would suffice. Along with a default address for the templates in the To field. I've tagged it as an enhancement.
  10. 1 point
    @Martyn Houghton, did you tried the same format as I (we?) use in the SQL Database Direct? 2020-07-01
  11. 1 point
    @Jeremy, the issues are now solved and will be available in the next Collaboration build. Regards, Daniel.
  12. 1 point
    Hi @Alisha I have raised this as an enhancement request with the relevant Hornbill teams. There will be definitely be changes required as the request details need to be able to cope with that type of data as well as the Progressive Capture, but as I say I have raised it with the right people and we will get back to you ASAP
  13. 1 point
    Hello Everyone The latest build of Hornbill Core UI (1259) has been released to live. Change Log for this release are as follows: Fix Problem when drag and dropping images onto file upload
  14. 1 point
    @Kelvin the fix is now live. If you have used an URL in the bulletin, and are taken to the PC, if you click the cancel and Yes button to confirm the cancel, you will be taken to the service view against which the bulletin was created.
  15. 1 point
    I wanted to let you know that the ability to make a closed request "Read Only" to customers on the Customer Portal and the Employee Portal is now available as of Service Manager Build 1919. These settings will make the timeline in a request read only so that a customer cannot continue to update or add comments to an existing post within the Timeline. The closed request will only be available for reference. Customer Portal Setting: guest.servicemanager.portal.requests.readOnlyClosedRequests Employee Portal Setting: servicemanager.portal.requests.readOnlyClosedRequests I hope this helps. Regards, James
  16. 1 point
  17. 1 point
    Hi Hornbill, Is there a reason the EmployeeId field is hidden expect when you using the SOAP API? Would be good field to show in the admin portal instead of using a custom attribute to store HR Employee Id. This would save having to use a custom attribute. Thoughts? Jonny
  18. 1 point
    @Jeremy this has been fixed and will be update the righthandside correctly with the next Service Manager update (next week all being well)
  19. 1 point
  20. 1 point
    @Alberto M the values shown in my screenshot are the default values for this settings... if having this values you have the issue you described then adjust the values... that's what I meant... For example... work with the retry timeplan... like increase the gap for the retry sequences... or add more ... perhaps increase the failure retry time This being said, however, based on the error you posted, the issue lays with the O365 account having a submission quota. The retries won't be of much help, you would still have the same amount of emails and they will keep hitting the max quota... this really needs to be sorted on O365 side...
  21. 1 point
    Hi @Jeremy, This defect has now been tackled and will be included in the next Service Manager build. We're planning to make the next build available within the next 2 weeks. Ehsan
  22. 1 point
    Hi @Martin.bowman This has been asked for in different post - eg. some sort of ordering/filtering but I agree if it was displayed in the request list format that would be perfect. You could sort/export the data and find things more easily. In the short term I would suggest you use the Advance filter (against "All myservices" view). Nasim
  23. 1 point
    Hi Martin, I'll feed this back to the development team. There is an update for Timesheet Manager this isn't too far away. While I don't think that this particular issue was directly addressed, there was a significant rewrite of some of the underlying code which will improve performance and possible issues like this will have been fixed in passing. I don't believe we were able to replicate your issue internally which can make it a challenge for finding a fix. Hopefully the new Timesheet Manager update will help. I don't have a time frame yet, but possibly in the next view weeks. Regards, James
  24. 1 point
    Thanks @Alberto M Think i've sussed it now :-)
  25. 1 point
    Both categories and sub categories are stored in the same table: h_timesheet_category
  26. 1 point
    Thank you Alberto, that worked perfectly!
  27. 1 point
    Try this one, importing it into a new report. extract---service-catalogue-example.report.txt
  28. 1 point
    @Martin.bowman @Alberto M thanks both for your feedback. If you have the time, a quick straw poll on time spent usage would be most helpful and greatly appreciated. We are almost ready to release a major update to Timesheet Manager. Details of all functionality can be found on our wiki here: https://wiki.hornbill.com/index.php/Timesheet_Manager Alex
  29. 1 point
    I have also noticed that the date selector bar appears to be a month out!
  30. 1 point
    @James Ainsworth Hi James, I came across this this morning, I have made a few updates on incidents and added time but my timesheet is only displaying one entry from today. I know I definitely recorded an update with 3 minutes time against it as well as the 10 minutes that is being displayed. I also checked in database direct in case it was just a display issue but it is the same. This has also been reported by other members of my team. SELECT * FROM h_timesheet_values where h_member = 'martin.bowman' and DATE(h_time) = '2020-06-01'
  31. 1 point
    @Alisha sorry I thought you were referring to the Service Manager boards. The board app however does not display any additional details. The card containing the request cannot be edited, only moved between lanes or removed. Hovering your cursor over the reference will not show the details like Service Manager boards, however this should be considered for an enhancement.
  32. 1 point
    @Martyn Houghton I'm pleased to say the ability to record time against workspaces and posts has been added in the next update: Alex
  33. 1 point
    Hi @Deen, Would it be possible to request this as an enhancement please? We have a lot of third parties that we need to email and this would help to prevent emailing the wrong contact. Could the third party be linked to the request so that both the third party and customer contact appear at the same time when creating a new email? Many thanks, Alisha
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