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Showing content with the highest reputation on 10/26/2020 in all areas

  1. Hi @Adrian Simpkins Try the following: <span style="color:red;font-size:16px">'''Your Text Here'''</span> I just gave this a test with and without the bold formatting (and a slightly bigger font size) and this works in the progressive capture: Kind Regards Bob
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  2. Hi Mark, As well as the wiki pages that Steve has provided, we also have a couple of webinars that you may find useful. Introduction to Hornbill: https://www.youtube.com/watch?v=G8xKPMUZYV8&feature=youtu.be - this one's great when it comes to getting orientated with Hornbill as it dips into the various areas. It touches on Business process and progressive capture from about 20 minutes in. Business Processes and Progressive Capture in Hornbill: https://youtu.be/Fsbn_IBFALA - this one focuses specifically on workflow. Customised forms are part of Progressive Capture which is
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  3. @Mark (ESC) The details you need should be on the wiki page for the Update Action Item
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  4. Hi Mark, The setting showing the template that is sent is under Hornbill Service manager / Settings: guest.app.requests.notification.emailTemplate.customerTimelineUpdate I think there is a default template from Hornbill that is used, but we have inserted our own version here Many thanks Adrian
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  5. @Mark (ESC) This can be found on the Configuration Page for your Service.
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  6. The Link describes how to configure the Customised Form, it's parent page gives a wider view of the Progressive Capture Designer where you would configure the Capture.
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  7. @Gary@ADL you don’t use operators within variables, there is no such concept in HB (yet anyway). Use a decision node with two paths where you check for change type. Each of the two paths then will continue with a separate/distinct node, one for each path, nodes which are identically configured with one difference in setup for each of the nodes being the colour parameter.
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  8. You'll need to use a Customised Form to achieve this, and map your Summary and Description to the relevant fields. This will also allow you to customise the wording and have additional fields on the same form.
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