1 pointHi @David Hall thanks for letting me know. Looking forward to it!
1 pointHi @samwoo apologies for my late response. We are discussing about introducing a new bpm operation to update the assets linked to a request. The details are not finalized yet, but I will keep you updated once they are and I'll add you as a member of the CH. Regards Armando
1 pointHi @IntegraGreg The scenario you outline would work if "Date Logged" was an available option, but currently we do not have that available for SLA rules. We already have a change request raised for adding further fields to enhance the flexibility of the rules based on the post below, so I will include your suggestion within the requirements for this change and add you as an interested contact so that you are notified when this is progressed. Kind Regards, Dave.