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Showing content with the highest reputation on 09/14/2021 in all areas

  1. @Berto2002, @nasimg, @Martyn Houghton, @Alisha, Just an update on this - We assessed the requirement and extended the Snippets feature to provide an option to make a snippet available on the Update action tab. The snippet can be used in the same manner as the Email and Resolution action tabs. This enhancement will be rolled out to all instances in the next 2-3 weeks. Ehsan
    4 points
  2. @Berto2002 I have flagged this enhancement request to the AND/OR condition with the team who manage the custom buttons.
    2 points
  3. Hi Kevin, From what I understand, the Runbook option is not part of a standard subscription. I'll try and find out more about the licensing options. Regards, James
    1 point
  4. Should be able to add filters for Show in User Library List and Show in Customer Portal Library List, and I can also add a filter to show only libraries you own, hopefully that will help. Adding a filter for a specific owner will be a bit more complex so may need to come at a later date if needed
    1 point
  5. @Martyn Houghton You are correct it is to do with the timesheet widget in the Right hand panel, thanks to your suggestion I have now been able to replicate and we look at creating a fix for this issue Thanks Trevor
    1 point
  6. @Berto2002 I believe this would require an enhancement, as the resolution category it a tiered list and you would also need to be able to 'seed' the tier it starts out if you have a large structure. This would be a +1 for us as well, as at the moment we have had to create a flat Simple List with the resolution profile codes for our different services which is used in the Human Task to gather the information and then use the subsequent node to update the Resolution Category. Cheers Martyn
    1 point
  7. @Adrian Simpkins A couple of things to check 1. Is the request a Service Request or Incident? the Cancel option only applies to Service Requests 2. Does the user have the Self Service Request cancel user role? I can certainly see the cancel option under those conditions for a basic user
    1 point
  8. Achievements need to be set up before you can use them, the option appears under the Home menu for Users with the Admin role, or a custom role with the canManageAchievements application right Further details are available on the wiki.
    1 point
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