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Showing content with the highest reputation on 12/17/2018 in Posts

  1. The festive Hornbill is a great idea! I love it Whoever had the idea, well done!
    2 points
  2. So, we work with external customers on many markets making it necessary to add content in our FAQ in different languages. However, we do have some FAQ material that is only relevant for a specific market due to localisation of our SW. Currently we need to add translations in all languages or the default version will show up in the FAQ for the users on the other markets. Would it be possible to restrict the viewing of the FAQ to the language of the customer - so if no content have been added in their language they will not see the article? Is this something that has been considered?
    1 point
  3. Yes @Lyonel, a nice suggestion! At least if we don't see the sun in the sky we'll see it in Hornbill ;-)
    1 point
  4. @David Hall Thanks for the update. I will advise once we have applied the current new release of Service Manager 1401 to see if this makes any difference ahead of the the next one with the fixes you have deployed. Cheers Martyn
    1 point
  5. Hi @Ria The ability to re-open a closed request is based on rights. Here are some of the rights for the Incident Management Full Access role which includes this right. The Incident Management User role does not include this right. If you do not wish for users to re-open requests, you may need to revisit the roles that these users have. Even without these rights for the users, the BPM can be designed to re-open a request. For this you would need to look at your workflows to identify if there are any scenarios where this has been configured. I hope this helps. Regards, James
    1 point
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