Knowledge Management

46 topics in this forum

1. New Hornbill Knowledge release

   By Martin Stewart, October 16, 2024
   • 0 replies
   • 209 views
   • 
   • Martin Stewart
   • October 16, 2024

2. Knowledge approval emails getting not getting delivered

   By Gareth Cantrell, April 28
   • 1 reply
   • 36 views
   • 
   • Gareth Cantrell
   • Friday at 14:04

3. bug Contributors unable to schedule article reviews

   By Gareth Cantrell, April 1
   • 4 replies
   • 75 views
   • 
   • James Ainsworth
   • Thursday at 19:00

4. Contributor unable to delete own draft article

   By Gareth Cantrell, April 25
   • 4 replies
   • 63 views
   • 
   • Gareth Cantrell
   • Thursday at 09:25

5. Academy Knowledge Courses

   By will.good, May 1
   • 2 replies
   • 22 views
   • 
   • Joel
   • May 1

6. query? Publishing of Knowledge linked to the Service Catalog via the Customer Portal Update?

   By Martyn Houghton, December 11, 2024   

   • hug
   • customer
   • (and 2 more)

     Tagged with:

     • hug
     • customer
     • portal
     • kb
   • 9 replies
   • 221 views
   • 
   • Hiten
   • April 29

7. Query re Knowledge "statistics"

   By JanS2000, December 11, 2024
   • 9 replies
   • 142 views
   • 
   • JanS2000
   • April 24

8. KB Article text editor is exasperating to use

   By Berto2002, October 28, 2024
   • 14 replies
   • 205 views
   • 
   • Berto2002
   • April 23

9. Reassigning Owner

   By EWA, November 12, 2024
   • 13 replies
   • 191 views
   • 
   • Ixhena Hajdari
   • April 23

10. Article approvals notifications

    By Gareth Cantrell, April 17
    • 4 replies
    • 42 views
    • 
    • George Zippo
    • April 22

11. Permissions and access for basic users

    By Jim, April 17   

    • roles
    • permission
    • 3 replies
    • 72 views
    • 
    • James Ainsworth
    • April 18

12. Knowledge article owner change

    By Emily Patrick, April 10
    • 3 replies
    • 64 views
    • 
    • Emily Patrick
    • April 11

13. Ability to copy/duplicate articles

    By Gareth Cantrell, February 21
    • 8 replies
    • 120 views
    • 
    • Desara Shinjatari
    • April 10

14. Knowledge Articles - Formatting keeps resetting

    By Lbutler, November 22, 2024
    • 5 replies
    • 130 views
    • 
    • James Ainsworth
    • April 9

15. enhancement Knowledge - ability to add multiple Owners per Knowledgebase.

    By Estie, October 17, 2024   

    • knowledge
    • permissions
    • (and 1 more)

      Tagged with:

      • knowledge
      • permissions
      • owner
    • 14 replies
    • 232 views
    • 
    • Jai Singh
    • April 1

16. Knowledge - Searchable by Tags?

    By will.good, March 12
    • 2 replies
    • 82 views
    • 
    • will.good
    • March 25

17. bug Hornbill throws a 500 Internal Server Error when converting FAQ to Article

    By Gareth Cantrell, March 14
    • 0 replies
    • 47 views
    • 
    • Gareth Cantrell
    • March 14

18. bug Able to select inactive article types

    By Gareth Cantrell, March 14
    • 0 replies
    • 43 views
    • 
    • Gareth Cantrell
    • March 14

19. Knowledge editor

    By Emily Patrick, February 28
    • 3 replies
    • 54 views
    • 
    • James Ainsworth
    • February 28

20. Knowledgebase Queries

    By JackScott, February 24
    • 5 replies
    • 64 views
    • 
    • James Ainsworth
    • February 25

21. bug Team contributor access to a Knowledge base not working

    By Gareth Cantrell, February 25
    • 1 reply
    • 44 views
    • 
    • Desara Shinjatari
    • February 25

22. Unable to access Hornbill Tags for Knowledge

    By Meg Radley, February 19
    • 3 replies
    • 88 views
    • 
    • Meg Radley
    • February 25

23. Topic Structure and Related Articles

    By Meg Radley, February 10
    • 3 replies
    • 92 views
    • 
    • Denald Shehaj
    • February 21

24. Logon for Demo instance

    By George Zippo, December 12, 2024
    • 7 replies
    • 188 views
    • 
    • Horn
    • February 12

25. Articles not showing in summary search

    By Gareth Cantrell, February 4
    • 1 reply
    • 54 views
    • 
    • Gareth Cantrell
    • February 5