Live Chat

67 topics in this forum

1. enhancement Additional Contact - Portal Rights - Access Chat

   By Martyn Houghton, January 26, 2022   

   • contact
   • portal
   • (and 3 more)

     Tagged with:

     • contact
     • portal
     • rights
     • chat
     • access
   • 3 replies
   • 620 views
   • 
   • Martyn Houghton
   • March 28, 2022

2. Notification Changes for Chat

   By will.good, March 1, 2022   

   • enhancement
   • 2 replies
   • 539 views
   • 
   • TrevorHarris
   • March 1, 2022

3. Can Live Chat be restricted?

   By Joy, November 10, 2020
   • 6 replies
   • 1.9k views
   • 
   • Martyn Houghton
   • February 1, 2022

4. Planned Features

   By TrevorKillick, November 1, 2016
   • 13 replies
   • 3.9k views
   • 
   • Emily Patrick
   • November 11, 2021

5. Chat - what are peoples thoughts?

   By Darren Rose, August 7, 2018
   • 7 replies
   • 2.3k views
   • 
   • Sam P
   • November 11, 2021

6. Notification on new message

   By Alex8000, January 4, 2017   

   • notification
   • chat
   • (and 2 more)

     Tagged with:

     • notification
     • chat
     • message
     • new
   • 9 replies
   • 2.9k views
   • 
   • Emily Patrick
   • October 7, 2021

7. chat notification

   By lee mcdermott, February 20, 2020
   • 7 replies
   • 3.5k views
   • 
   • Emily Patrick
   • October 1, 2021

8. Live Chat icon

   By AndyGilly, May 22, 2020
   • 3 replies
   • 6k views
   • 
   • Stephen.whittle
   • August 27, 2021

9. Is it possible to export live chat data to be manipulated in .csv or excel?

   By Owen T, August 17, 2021
   • 0 replies
   • 736 views
   • 
   • Owen T
   • August 17, 2021

10. Chat acess for service manager agents

    By AndyGilly, June 9, 2020
    • 17 replies
    • 2.7k views
    • 
    • AndyGilly
    • December 15, 2020

11. Unable to log into HB today...'failed to initialise' messages, please advise

    By Anne K, November 23, 2020
    • 1 reply
    • 930 views
    • 
    • James Ainsworth
    • November 23, 2020

12. "Portal Chat Session User" role has disappeared and others too?

    By LifeOfJonny, September 9, 2020
    • 4 replies
    • 1.1k views
    • 
    • LifeOfJonny
    • September 10, 2020

13. Live chat available before logging into Service Portal

    By nasimg, August 26, 2020
    • 0 replies
    • 865 views
    • 
    • nasimg
    • August 26, 2020

14. error code when trying to log a new request

    By Julie McClelland, July 7, 2020
    • 2 replies
    • 1.2k views
    • 
    • James Ainsworth
    • July 7, 2020

15. How to turn off chat?

    By lee mcdermott, June 26, 2020
    • 6 replies
    • 1.5k views
    • 
    • lee mcdermott
    • July 2, 2020

16. Live chat limited to certain customers and routed to more than one team?

    By Cizzling, August 31, 2018
    • 2 replies
    • 1.9k views
    • 
    • AndyGilly
    • May 19, 2020

17. Enabling Live Chat Desktop Browser Notifications

    By AndyGilly, May 19, 2020
    • 3 replies
    • 1.2k views
    • 
    • AndyGilly
    • May 19, 2020

18. Chat Time Taken Measure

    By AndyGilly, May 18, 2020
    • 2 replies
    • 1.2k views
    • 
    • AndyGilly
    • May 19, 2020

19. Chat Notification

    By Prem Prakash gautam, September 19, 2019
    • 9 replies
    • 2.1k views
    • 
    • lee mcdermott
    • April 30, 2020

20. Chat App has started to fail?

    By lee mcdermott, April 14, 2020
    • 12 replies
    • 1.9k views
    • 
    • lee mcdermott
    • April 17, 2020

21. Live Chat not visible on Service Portal

    By Cassie, April 7, 2020   

    • live chat
    • 3 replies
    • 1.2k views
    • 
    • Cassie
    • April 8, 2020

22. Roles for live chat in portal

    By JBasey, March 27, 2020
    • 2 replies
    • 1.2k views
    • 
    • TrevorHarris
    • March 27, 2020

23. Live chat using customer portal?

    By JBasey, March 25, 2020
    • 2 replies
    • 1.2k views
    • 
    • Steven Boardman
    • March 25, 2020

24. How to delete old chat sessions.

    By lee mcdermott, February 6, 2020
    • 2 replies
    • 1.3k views
    • 
    • lee mcdermott
    • February 10, 2020

25. Delay in Chat Message Delivery

    By Prem Prakash gautam, July 18, 2019   

    • chat
    • 14 replies
    • 2.2k views
    • 
    • lee mcdermott
    • February 6, 2020