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Live Chat

Discussions relating to the use/configuration of the Hornbill Live Chat App

67 topics in this forum

  1. Live Chat no loading for customers

    By will.good,
    • 0 replies
    • 65 views

  2. Live Chat - Accessibility and usage with 'Assistive Technology'

    By Martyn Houghton,   
    • 3 replies
    • 108 views

  3. Live Chat log to be reserved after chat has ended

    By Lee Allen,   
    • 2 replies
    • 123 views

  4. Chat linked to Requests

    By will.good,   
    • 2 replies
    • 625 views

  5. Preview new GUI ending a chat

    By Martin.bowman,
    • 2 replies
    • 215 views

  6. Transfer of Chats

    By Julie K,
    • 0 replies
    • 167 views

  7. Welcome Message

    By will.good,
    • 1 reply
    • 239 views

  8. Survey after Chat has completed - enhancement?

    By Emily Patrick,
    • 3 replies
    • 306 views

  9. Live chat on Login page

    By Emily Patrick,
    • 1 reply
    • 4.9k views

  10. Live Chat Roadmap 2023

    By will.good,
    • 4 replies
    • 485 views

  11. Discrepancy in Chat times

    By will.good,
    • 1 reply
    • 536 views

  12. Chat inactivity time out setting

    By Adam Toms,   
    • 7 replies
    • 594 views

  13. Agent sign-out.

    By QEHNick,   
    • 2 replies
    • 394 views

  14. ICs used when raising Incidents/Service requests via live chat

    By Teresa Ward,
    • 2 replies
    • 474 views

  15. LIVECHAT - REQ FOR NEW TRANSLATION:

    By Alex Storey,
    • 8 replies
    • 702 views

  16. Chat session Agent role prevented user logging into Hornbill

    By Estie,
    • 3 replies
    • 595 views

  17. Max Number of Chats allowed

    By will.good,   
    • 3 replies
    • 708 views

  18. Chat Time Measures

    By will.good,
    • 0 replies
    • 593 views

  19. Notification to appear for the analyst, when a customer replies to a live chat window. So we can see the customer has replied to us (Highlight window within browser)

    By Alex Storey,
    • 4 replies
    • 766 views

  20. Live Chat - Chatbot Integration

    By Stephen.whittle,
    • 2 replies
    • 787 views

  21. Attachments in Live Chat

    By Kirsty Boundy,
    • 8 replies
    • 1.1k views

  22. Chat Busy Measure

    By will.good,
    • 4 replies
    • 774 views

  23. Notification Changes for Chat

    By will.good,   
    • 2 replies
    • 539 views

  24. Additional Contact - Portal Rights - Access Chat

    By Martyn Houghton,   
    • 3 replies
    • 620 views

  25. Log Chat to Existing SR

    By will.good,   
    • 8 replies
    • 2k views
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