Live Chat

68 topics in this forum

1. The Lightbulb does not appear raising and Incident with an FAQ I know exists and is published ?

   By mike.penny, April 15
   • 0 replies
   • 54 views
   • 
   • mike.penny
   • April 15

2. Live Chat no loading for customers

   By will.good, March 29
   • 0 replies
   • 56 views
   • 
   • will.good
   • March 29

3. query? Live Chat - Accessibility and usage with 'Assistive Technology'

   By Martyn Houghton, March 7   

   • chat
   • accessibility
   • (and 1 more)

     Tagged with:

     • chat
     • accessibility
     • assistive
   • 3 replies
   • 96 views
   • 
   • Gerry
   • March 7

4. Chat inactivity time out setting

   By Adam Toms, December 20, 2022   

   • live chat
   • 7 replies
   • 589 views
   • 
   • Estie
   • January 31

5. Live Chat log to be reserved after chat has ended

   By Lee Allen, January 9   

   • enhancement
   • 2 replies
   • 120 views
   • 
   • Paul Chambers
   • January 10

6. Chat linked to Requests

   By will.good, November 9, 2023   

   • enhancement
   • 2 replies
   • 622 views
   • 
   • will.good
   • November 9, 2023

7. Preview new GUI ending a chat

   By Martin.bowman, October 13, 2023
   • 2 replies
   • 212 views
   • 
   • Martin.bowman
   • October 16, 2023

8. Transfer of Chats

   By Julie K, September 26, 2023
   • 0 replies
   • 164 views
   • 
   • Julie K
   • September 26, 2023

9. Welcome Message

   By will.good, August 11, 2023
   • 1 reply
   • 236 views
   • 
   • Steve Giller
   • September 4, 2023

10. Chat Busy Measure

    By will.good, March 22, 2022
    • 4 replies
    • 768 views
    • 
    • TrevorHarris
    • June 9, 2023

11. Attachments in Live Chat

    By Kirsty Boundy, June 1, 2022
    • 8 replies
    • 1.1k views
    • 
    • toe.knee
    • June 6, 2023

12. Survey after Chat has completed - enhancement?

    By Emily Patrick, April 18, 2023
    • 3 replies
    • 303 views
    • 
    • Emily Patrick
    • April 25, 2023

13. Live chat on Login page

    By Emily Patrick, April 3, 2023
    • 1 reply
    • 4.9k views
    • 
    • TrevorHarris
    • April 24, 2023

14. Log Chat to Existing SR

    By will.good, January 25, 2022   

    • enhancement
    • 8 replies
    • 2k views
    • 
    • Paul Chambers
    • March 29, 2023

15. LIVECHAT - REQ FOR NEW TRANSLATION:

    By Alex Storey, October 19, 2022
    • 8 replies
    • 699 views
    • 
    • TrevorHarris
    • March 21, 2023

16. Live Chat Roadmap 2023

    By will.good, February 21, 2023
    • 4 replies
    • 480 views
    • 
    • Emily Patrick
    • March 20, 2023

17. Discrepancy in Chat times

    By will.good, January 19, 2023
    • 1 reply
    • 533 views
    • 
    • TrevorHarris
    • January 20, 2023

18. live chat Agent sign-out.

    By QEHNick, December 5, 2022   

    • availability
    • 2 replies
    • 389 views
    • 
    • QEHNick
    • December 6, 2022

19. ICs used when raising Incidents/Service requests via live chat

    By Teresa Ward, October 24, 2022
    • 2 replies
    • 469 views
    • 
    • Teresa Ward
    • October 24, 2022

20. Live Chat -scripts book

    By AndyGilly, May 14, 2020
    • 6 replies
    • 1.5k views
    • 
    • QEHNick
    • October 21, 2022

21. Notification to appear for the analyst, when a customer replies to a live chat window. So we can see the customer has replied to us (Highlight window within browser)

    By Alex Storey, July 7, 2022
    • 4 replies
    • 763 views
    • 
    • TrevorHarris
    • October 12, 2022

22. Chat session Agent role prevented user logging into Hornbill

    By Estie, September 5, 2022
    • 3 replies
    • 592 views
    • 
    • TrevorHarris
    • September 9, 2022

23. Max Number of Chats allowed

    By will.good, August 16, 2022   

    • enhancement
    • 3 replies
    • 705 views
    • 
    • TrevorHarris
    • August 17, 2022

24. Chat Time Measures

    By will.good, July 21, 2022
    • 0 replies
    • 589 views
    • 
    • will.good
    • July 21, 2022

25. Live Chat - Chatbot Integration

    By Stephen.whittle, June 29, 2022
    • 2 replies
    • 783 views
    • 
    • Stephen.whittle
    • July 6, 2022