Performance Analytics

104 topics in this forum

1. Error in displaying Charts on widget and Dashboards

   By Joyce, November 7, 2017
   • 4 replies
   • 366 views
   • 
   • Joyce
   • November 7, 2017

2. Unable to select other pages in measures list view

   By Prathmesh Patel, April 17, 2018
   • 5 replies
   • 362 views
   • 
   • Prathmesh Patel
   • April 18, 2018

3. Widget shows excsessive number of calls with no set SLA target

   By lee mcdermott, March 6, 2018
   • 5 replies
   • 361 views
   • 
   • lee mcdermott
   • March 7, 2018

4. Issue with Saving Reports

   By mojahidm, May 23, 2018
   • 7 replies
   • 351 views
   • 
   • Guest
   • June 7, 2018

5. Measures Counter - (Build 2927)

   By Daniel Nespoli, July 2, 2018
   • 5 replies
   • 347 views
   • 
   • Victor
   • July 2, 2018

6. Measures - Display Precision Data Labels

   By Martyn Houghton, March 5, 2018   

   • measures
   • data labels
   • (and 2 more)

     Tagged with:

     • measures
     • data labels
     • data chart
     • precision
   • 3 replies
   • 336 views
   • 
   • chrisnutt
   • March 5, 2018

7. Copy Measure

   By Martyn Houghton, June 21, 2017   

   • copy
   • measure
   • 2 replies
   • 332 views
   • 
   • Martyn Houghton
   • June 21, 2017

8. Database Diagrams

   By yelyah.nodrog, February 27, 2018   

   • database
   • diagrams
   • 3 replies
   • 319 views
   • 
   • Lyonel
   • February 27, 2018

9. Widget to display users Online Status/Active

   By Martyn Houghton, January 10, 2018   

   • inactive
   • active
   • (and 1 more)

     Tagged with:

     • inactive
     • active
     • status
   • 2 replies
   • 318 views
   • 
   • James Ainsworth
   • January 17, 2018

10. h_itsm_faqs table

    By Joyce, October 5, 2017
    • 2 replies
    • 304 views
    • 
    • Joyce
    • October 9, 2017

11. Reporting on Measures - Data seems to hold multiple duplicate rows

    By Martyn Houghton, May 8   

    • measure
    • reporting
    • 13 replies
    • 301 views
    • 
    • Martyn Houghton
    • July 25

12. Scorecard Widget - reorder measures

    By Martyn Houghton, March 1, 2018   

    • widget
    • reorder
    • (and 2 more)

      Tagged with:

      • widget
      • reorder
      • measures
      • scorecard
    • 2 replies
    • 280 views
    • 
    • Guest
    • March 5, 2018

13. Average duration of an incident

    By JBasey, July 27, 2018   

    • incident
    • report
    • (and 2 more)

      Tagged with:

      • incident
      • report
      • sla
      • fix time
    • 1 reply
    • 276 views
    • 
    • TrevorKillick
    • July 27, 2018

14. Difference Measure between number of requests opened and closed

    By Martyn Houghton, March 1, 2018   

    • difference
    • measure
    • (and 2 more)

      Tagged with:

      • difference
      • measure
      • opened
      • closed
    • 4 replies
    • 275 views
    • 
    • Martyn Houghton
    • March 5, 2018

15. Historic Backlog

    By Kelvin, February 8, 2017
    • 1 reply
    • 261 views
    • 
    • Victor
    • February 8, 2017

16. Help with report - activities as columns and last timeline update

    By chrisnutt, August 1, 2018
    • 7 replies
    • 253 views
    • 
    • chrisnutt
    • August 8, 2018

17. Reporting on time closed

    By strose, April 24, 2018   

    • hornbill reporting
    • 2 replies
    • 248 views
    • 
    • strose
    • April 24, 2018

18. Measures Filter - Admin Build 819

    By Martyn Houghton, April 26, 2018   

    • measures
    • filter
    • 2 replies
    • 243 views
    • 
    • Martyn Houghton
    • May 1, 2018

19. Question about WHERE clause in a measure

    By chriscorcoran, October 9, 2018
    • 2 replies
    • 227 views
    • 
    • chriscorcoran
    • October 10, 2018

20. Summary Report for Incident, Problem & Change

    By dwalby, August 3, 2018
    • 1 reply
    • 222 views
    • 
    • Victor
    • August 7, 2018

21. Hornbill Academy: Requests Due to Breach

    By DanielRi, November 22, 2018
    • 0 replies
    • 208 views
    • 
    • DanielRi
    • November 22, 2018

22. h_fixtime isn't what I expect it to be

    By mojahidm, September 26, 2018
    • 3 replies
    • 204 views
    • 
    • mojahidm
    • September 27, 2018

23. Trying to count the number of request types for each service

    By mojahidm, February 26
    • 2 replies
    • 201 views
    • 
    • mojahidm
    • March 12

24. Output live data on to screens

    By Chee, December 7, 2018
    • 1 reply
    • 192 views
    • 
    • Victor
    • January 29

25. Change the owner of a dashboard, widget or report

    By HGrigsby, February 15   

    • owner
    • dashboard
    • 4 replies
    • 192 views
    • 
    • HGrigsby
    • April 15