Performance Analytics

117 topics in this forum

1. Tickets resolved per team

   By Dan Munns, August 3, 2017   

   • widget
   • 3 replies
   • 540 views
   • 
   • Dan Munns
   • August 4, 2017

2. Unable to select other pages in measures list view

   By Prathmesh Patel, April 17, 2018
   • 5 replies
   • 515 views
   • 
   • Prathmesh Patel
   • April 18, 2018

3. Error in displaying Charts on widget and Dashboards

   By Joyce, November 7, 2017
   • 4 replies
   • 506 views
   • 
   • Joyce
   • November 7, 2017

4. Widget shows excsessive number of calls with no set SLA target

   By lee mcdermott, March 6, 2018
   • 5 replies
   • 506 views
   • 
   • lee mcdermott
   • March 7, 2018

5. Measuring Requests by Catalog

   By SJEaton, June 2, 2017
   • 3 replies
   • 500 views
   • 
   • Steven Boardman
   • June 2, 2017

6. Measures Counter - (Build 2927)

   By Daniel Nespoli, July 2, 2018
   • 5 replies
   • 492 views
   • 
   • Victor (Offline)
   • July 2, 2018

7. Measures - Display Precision Data Labels

   By Martyn Houghton, March 5, 2018   

   • measures
   • data labels
   • (and 2 more)

     Tagged with:

     • measures
     • data labels
     • data chart
     • precision
   • 3 replies
   • 458 views
   • 
   • chrisnutt
   • March 5, 2018

8. Copy Measure

   By Martyn Houghton, June 21, 2017   

   • copy
   • measure
   • 2 replies
   • 446 views
   • 
   • Martyn Houghton
   • June 21, 2017

9. Database Diagrams

   By yelyah.nodrog, February 27, 2018   

   • database
   • diagrams
   • 3 replies
   • 444 views
   • 
   • Lyonel
   • February 27, 2018

10. Widget display when no results are returned

    By Lauren, June 28, 2019   

    • widgets
    • advanced analytics
    • 6 replies
    • 444 views
    • 
    • Alisha
    • January 21

11. Scorecard Widget - reorder measures

    By Martyn Houghton, March 1, 2018   

    • widget
    • reorder
    • (and 2 more)

      Tagged with:

      • widget
      • reorder
      • measures
      • scorecard
    • 2 replies
    • 433 views
    • 
    • Guest
    • March 5, 2018

12. Average duration of an incident

    By JBasey, July 27, 2018   

    • incident
    • report
    • (and 2 more)

      Tagged with:

      • incident
      • report
      • sla
      • fix time
    • 1 reply
    • 428 views
    • 
    • TrevorKillick
    • July 27, 2018

13. Change the owner of a dashboard, widget or report

    By HGrigsby, February 15, 2019   

    • owner
    • dashboard
    • 4 replies
    • 427 views
    • 
    • HGrigsby
    • April 15, 2019

14. h_itsm_faqs table

    By Joyce, October 5, 2017
    • 2 replies
    • 422 views
    • 
    • Joyce
    • October 9, 2017

15. Widget to display users Online Status/Active

    By Martyn Houghton, January 10, 2018   

    • inactive
    • active
    • (and 1 more)

      Tagged with:

      • inactive
      • active
      • status
    • 2 replies
    • 419 views
    • 
    • James Ainsworth
    • January 17, 2018

16. Help with report - activities as columns and last timeline update

    By chrisnutt, August 1, 2018
    • 7 replies
    • 412 views
    • 
    • chrisnutt
    • August 8, 2018

17. Trying to count the number of request types for each service

    By mojahidm, February 26, 2019
    • 2 replies
    • 410 views
    • 
    • mojahidm
    • March 12, 2019

18. Difference Measure between number of requests opened and closed

    By Martyn Houghton, March 1, 2018   

    • difference
    • measure
    • (and 2 more)

      Tagged with:

      • difference
      • measure
      • opened
      • closed
    • 4 replies
    • 408 views
    • 
    • Martyn Houghton
    • March 5, 2018

19. Measures Filter - Admin Build 819

    By Martyn Houghton, April 26, 2018   

    • measures
    • filter
    • 2 replies
    • 388 views
    • 
    • Martyn Houghton
    • May 1, 2018

20. Reports for Calls Resolved at First Contact

    By Haroon, April 15, 2019
    • 1 reply
    • 377 views
    • 
    • James Ainsworth
    • April 15, 2019

21. Reporting on time closed

    By strose, April 24, 2018   

    • hornbill reporting
    • 2 replies
    • 369 views
    • 
    • strose
    • April 24, 2018

22. h_fixtime isn't what I expect it to be

    By mojahidm, September 26, 2018
    • 3 replies
    • 364 views
    • 
    • mojahidm
    • September 27, 2018

23. Hornbill Academy: Requests Due to Breach

    By DanielRi, November 22, 2018
    • 0 replies
    • 363 views
    • 
    • DanielRi
    • November 22, 2018

24. Report for Service by request type by ticket status

    By mojahidm, February 26, 2019
    • 4 replies
    • 359 views
    • 
    • HHH
    • February 28, 2019

25. Join on field h_itsm_servicesubscription.h_fk_serviceid

    By mojahidm, October 8, 2019
    • 5 replies
    • 359 views
    • 
    • HHH
    • February 25