Performance Analytics

107 topics in this forum

1. Report for Service by request type by ticket status

   By mojahidm, February 26
   • 4 replies
   • 215 views
   • 
   • HHH
   • February 28

2. where clause help?

   By lee mcdermott, February 12
   • 1 reply
   • 180 views
   • 
   • Bob Dickinson
   • February 25

3. Reports Suddenly Not Running

   By mojahidm, February 21
   • 0 replies
   • 117 views
   • 
   • mojahidm
   • February 21

4. Logged & Resolved by Analyst - Bar Chart

   By dwalby, September 28, 2018
   • 1 reply
   • 184 views
   • 
   • HGrigsby
   • February 15

5. Identifying owner of ticket when Response SLA marked

   By Martyn Houghton, March 9, 2018   

   • response
   • sla
   • (and 1 more)

     Tagged with:

     • response
     • sla
     • owner
   • 5 replies
   • 518 views
   • 
   • HGrigsby
   • February 15

6. Permissions to view dashboards

   By lee mcdermott, February 11
   • 1 reply
   • 147 views
   • 
   • lee mcdermott
   • February 12

7. Measures Thresholds not saving

   By mojahidm, November 30, 2018
   • 2 replies
   • 195 views
   • 
   • mojahidm
   • January 30

8. Output live data on to screens

   By Chee, December 7, 2018
   • 1 reply
   • 227 views
   • 
   • Victor
   • January 29

9. Advanced Analytics, 1st Line Support Status

   By Josh Bridgens, June 6, 2018   

   • reporting
   • analysts
   • 9 replies
   • 479 views
   • 
   • Victor
   • December 6, 2018

10. Monthly Measures Result discrepancies 1 2

    By dwalby, May 2, 2018
    • 43 replies
    • 1,511 views
    • 
    • Victor
    • November 28, 2018

11. Hornbill Academy: Logged Vs Resolved

    By DanielRi, November 27, 2018
    • 0 replies
    • 193 views
    • 
    • DanielRi
    • November 27, 2018

12. Measures - Filter by support for Data Charts, Scorecards etc

    By Martyn Houghton, November 27, 2018
    • 0 replies
    • 120 views
    • 
    • Martyn Houghton
    • November 27, 2018

13. Issue with Widgets and Group Values Order

    By yelyah.nodrog, November 23, 2018
    • 0 replies
    • 174 views
    • 
    • yelyah.nodrog
    • November 23, 2018

14. Hornbill Academy: Requests Due to Breach

    By DanielRi, November 22, 2018
    • 0 replies
    • 240 views
    • 
    • DanielRi
    • November 22, 2018

15. Hornbill Academy Webinar: Winning with Analytics

    By DanielRi, November 22, 2018
    • 0 replies
    • 158 views
    • 
    • DanielRi
    • November 22, 2018

16. Round Scorecard Data

    By davidrb84, November 13, 2018
    • 2 replies
    • 177 views
    • 
    • James Ainsworth
    • November 13, 2018

17. Measures - Count of Outstanding Incidents

    By mojahidm, October 17, 2018
    • 1 reply
    • 188 views
    • 
    • Victor
    • November 1, 2018

18. Question about WHERE clause in a measure

    By chriscorcoran, October 9, 2018
    • 2 replies
    • 263 views
    • 
    • chriscorcoran
    • October 10, 2018

19. Missing Widgets - Advanced Analytics

    By Shamaila.Yousaf, October 9, 2018
    • 1 reply
    • 179 views
    • 
    • Victor
    • October 9, 2018

20. h_fixtime isn't what I expect it to be

    By mojahidm, September 26, 2018
    • 3 replies
    • 244 views
    • 
    • mojahidm
    • September 27, 2018

21. Problem with custom SQL query

    By James Bartle, August 8, 2018
    • 10 replies
    • 699 views
    • 
    • James Bartle
    • August 13, 2018

22. Help with report - activities as columns and last timeline update

    By chrisnutt, August 1, 2018
    • 7 replies
    • 289 views
    • 
    • chrisnutt
    • August 8, 2018

23. Summary Report for Incident, Problem & Change

    By dwalby, August 3, 2018
    • 1 reply
    • 248 views
    • 
    • Victor
    • August 7, 2018

24. Average duration of an incident

    By JBasey, July 27, 2018   

    • incident
    • report
    • (and 2 more)

      Tagged with:

      • incident
      • report
      • sla
      • fix time
    • 1 reply
    • 297 views
    • 
    • TrevorKillick
    • July 27, 2018

25. Reporting Requests based on Tasks/Activities

    By Keith, July 17, 2018
    • 7 replies
    • 550 views
    • 
    • David Hall
    • July 20, 2018