Performance Analytics

117 topics in this forum

1. Archiving Reports

   By mojahidm, June 25, 2019
   • 2 replies
   • 280 views
   • 
   • mojahidm
   • July 1, 2019

2. Weekly Measures - Start Day

   By Jack_Podmore, June 12, 2019
   • 0 replies
   • 194 views
   • 
   • Jack_Podmore
   • June 12, 2019

3. Measures - Support Joins in Data Soure

   By Martyn Houghton, May 23, 2019   

   • enhancement
   • measures
   • (and 1 more)

     Tagged with:

     • enhancement
     • measures
     • joins
   • 1 reply
   • 301 views
   • 
   • Martyn Houghton
   • May 23, 2019

4. Reports for Calls Resolved at First Contact

   By Haroon, April 15, 2019
   • 1 reply
   • 377 views
   • 
   • James Ainsworth
   • April 15, 2019

5. Change the owner of a dashboard, widget or report

   By HGrigsby, February 15, 2019   

   • owner
   • dashboard
   • 4 replies
   • 427 views
   • 
   • HGrigsby
   • April 15, 2019

6. Trying to count the number of request types for each service

   By mojahidm, February 26, 2019
   • 2 replies
   • 410 views
   • 
   • mojahidm
   • March 12, 2019

7. Number of levels - category reporting

   By Dan Munns, February 26, 2019   

   • categories
   • measures
   • 3 replies
   • 347 views
   • 
   • Dan Munns
   • March 7, 2019

8. Request Type per Analyst Widget

   By Lauren, March 1, 2019   

   • advanced analytics
   • widgets
   • 2 replies
   • 294 views
   • 
   • Lauren
   • March 7, 2019

9. SQL Error

   By Dan Munns, March 4, 2019
   • 6 replies
   • 1,088 views
   • 
   • Victor (Offline)
   • March 4, 2019

10. Report for Service by request type by ticket status

    By mojahidm, February 26, 2019
    • 4 replies
    • 360 views
    • 
    • HHH
    • February 28, 2019

11. where clause help?

    By lee mcdermott, February 12, 2019
    • 1 reply
    • 314 views
    • 
    • Bob Dickinson
    • February 25, 2019

12. Reports Suddenly Not Running

    By mojahidm, February 21, 2019
    • 0 replies
    • 190 views
    • 
    • mojahidm
    • February 21, 2019

13. Logged & Resolved by Analyst - Bar Chart

    By dwalby, September 28, 2018
    • 1 reply
    • 277 views
    • 
    • HGrigsby
    • February 15, 2019

14. Identifying owner of ticket when Response SLA marked

    By Martyn Houghton, March 9, 2018   

    • response
    • sla
    • (and 1 more)

      Tagged with:

      • response
      • sla
      • owner
    • 5 replies
    • 685 views
    • 
    • HGrigsby
    • February 15, 2019

15. Permissions to view dashboards

    By lee mcdermott, February 11, 2019
    • 1 reply
    • 256 views
    • 
    • lee mcdermott
    • February 12, 2019

16. Measures Thresholds not saving

    By mojahidm, November 30, 2018
    • 2 replies
    • 283 views
    • 
    • mojahidm
    • January 30, 2019

17. Output live data on to screens

    By Chee, December 7, 2018
    • 1 reply
    • 326 views
    • 
    • Victor (Offline)
    • January 29, 2019

18. Advanced Analytics, 1st Line Support Status

    By Josh Bridgens, June 6, 2018   

    • reporting
    • analysts
    • 9 replies
    • 661 views
    • 
    • Victor (Offline)
    • December 6, 2018

19. Monthly Measures Result discrepancies 1 2

    By dwalby, May 2, 2018
    • 43 replies
    • 2,035 views
    • 
    • Victor (Offline)
    • November 28, 2018

20. Hornbill Academy: Logged Vs Resolved

    By DanielRi, November 27, 2018
    • 0 replies
    • 288 views
    • 
    • DanielRi
    • November 27, 2018

21. Measures - Filter by support for Data Charts, Scorecards etc

    By Martyn Houghton, November 27, 2018
    • 0 replies
    • 196 views
    • 
    • Martyn Houghton
    • November 27, 2018

22. Issue with Widgets and Group Values Order

    By yelyah.nodrog, November 23, 2018
    • 0 replies
    • 260 views
    • 
    • yelyah.nodrog
    • November 23, 2018

23. Hornbill Academy: Requests Due to Breach

    By DanielRi, November 22, 2018
    • 0 replies
    • 363 views
    • 
    • DanielRi
    • November 22, 2018

24. Hornbill Academy Webinar: Winning with Analytics

    By DanielRi, November 22, 2018
    • 0 replies
    • 237 views
    • 
    • DanielRi
    • November 22, 2018

25. Round Scorecard Data

    By davidrb84, November 13, 2018
    • 2 replies
    • 260 views
    • 
    • James Ainsworth
    • November 13, 2018