Performance Analytics

102 topics in this forum

1. Monthly Measures Result discrepancies 1 2

   By dwalby, May 2, 2018
   • 43 replies
   • 1,259 views
   • 
   • Victor
   • November 28, 2018

2. Error in downloading Report

   By Joyce, October 23, 2017
   • 17 replies
   • 805 views
   • 
   • Steve G
   • October 25, 2017

3. Open Ticket age Widget

   By Joyce, May 10, 2017
   • 16 replies
   • 1,100 views
   • 
   • Prathmesh Patel
   • May 25, 2017

4. Issue with analytics

   By Dan Munns, February 23, 2017   

   • analytics
   • widgets
   • (and 1 more)

     Tagged with:

     • analytics
     • widgets
     • dashboard
   • 16 replies
   • 825 views
   • 
   • Dan Munns
   • February 24, 2017

5. Creating Measures - First time fix

   By yelyah.nodrog, February 15, 2017   

   • measure
   • custom fields
   • 15 replies
   • 994 views
   • 
   • Steven Boardman
   • February 23, 2017

6. Average number of days to closure measure

   By Dan Munns, February 26, 2018   

   • measures
   • 15 replies
   • 517 views
   • 
   • Victor
   • February 27, 2018

7. Reporting on Measures - Data seems to hold multiple duplicate rows

   By Martyn Houghton, May 8   

   • measure
   • reporting
   • 13 replies
   • 266 views
   • 
   • Martyn Houghton
   • July 25

8. Report Resolved Count by Priority and Within Fix

   By mojahidm, June 6, 2018
   • 12 replies
   • 475 views
   • 
   • Victor
   • June 22, 2018

9. Open incidents by age

   By Guest Sonali, May 15, 2017   

   • reporting
   • 11 replies
   • 926 views
   • 
   • Victor
   • October 17, 2017

10. Mean Time between Major Incidents

    By chrisnutt, August 29, 2017   

    • mean time
    • 10 replies
    • 1,204 views
    • 
    • HHH
    • February 5, 2018

11. Table Join query

    By Dan Munns, January 9, 2018   

    • table join
    • 10 replies
    • 372 views
    • 
    • Victor
    • January 9, 2018

12. Problem with custom SQL query

    By James Bartle, August 8, 2018
    • 10 replies
    • 579 views
    • 
    • James Bartle
    • August 13, 2018

13. Function for yesterday's date

    By Joyce, July 18, 2017
    • 9 replies
    • 926 views
    • 
    • Guest
    • August 1, 2017

14. Percentage Measures - differentiate between actual zero and zero records

    By Martyn Houghton, December 13, 2017   

    • actual zero
    • zero records
    • (and 1 more)

      Tagged with:

      • actual zero
      • zero records
      • percentage measure
    • 9 replies
    • 621 views
    • 
    • Martyn Houghton
    • July 23

15. Advanced Analytics, 1st Line Support Status

    By Josh Bridgens, June 6, 2018   

    • reporting
    • analysts
    • 9 replies
    • 398 views
    • 
    • Victor
    • December 6, 2018

16. Chart Widget grouped by Priority and team

    By Joyce, May 9, 2017
    • 8 replies
    • 620 views
    • 
    • Joyce
    • May 10, 2017

17. Field for ticket 'Assigned to'

    By Joyce, September 20, 2017
    • 8 replies
    • 824 views
    • 
    • Joyce
    • October 9, 2017

18. Report Failed to run

    By Joyce, November 1, 2017
    • 7 replies
    • 428 views
    • 
    • TrevorKillick
    • November 1, 2017

19. Issue with Saving Reports

    By mojahidm, May 23, 2018
    • 7 replies
    • 328 views
    • 
    • Guest
    • June 7, 2018

20. Reporting Requests based on Tasks/Activities

    By Keith, July 17, 2018
    • 7 replies
    • 481 views
    • 
    • David Hall
    • July 20, 2018

21. Help with report - activities as columns and last timeline update

    By chrisnutt, August 1, 2018
    • 7 replies
    • 239 views
    • 
    • chrisnutt
    • August 8, 2018

22. Backlog

    By Kelvin, May 24, 2017
    • 6 replies
    • 538 views
    • 
    • Kelvin
    • June 13, 2017

23. Daily run widget with current month total

    By Joyce, May 15, 2017
    • 6 replies
    • 701 views
    • 
    • Guest
    • August 23, 2017

24. Resolve Times

    By yelyah.nodrog, March 14, 2017   

    • resolve
    • time
    • (and 2 more)

      Tagged with:

      • resolve
      • time
      • seconds
      • report
    • 6 replies
    • 1,127 views
    • 
    • Guest
    • March 20, 2017

25. % Incidents / Request closed with SLA by team

    By Prathmesh Patel, September 13, 2017
    • 6 replies
    • 485 views
    • 
    • Prathmesh Patel
    • September 28, 2017