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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,514 topics in this forum

  1. Enhancement request: Service Portfolio/support teams

    By katy_palmer,   
    • 7 replies
    • 119 views

  2. Enhancement request: User ID

    By katy_palmer,   
    • 1 reply
    • 42 views

  3. FAQ Images have disappeared

    By ljbrown,
    • 2 replies
    • 71 views

  4. Ticket/Team Owner Notification Upon Anlayst Update

    By Lee C,
    • 2 replies
    • 47 views

  5. Logon ID not returned by "Get Request Information - Customer Details"

    By CraigP,
    • 2 replies
    • 52 views

  6. Previous/next button on request list

    By Nithan,
    • 5 replies
    • 127 views

  7. Hornbill AAD Get Manager Details

    By Lee C,
    • 4 replies
    • 74 views

  8. Response timer triggers

    By AlexOnTheHill,   
    • 12 replies
    • 212 views

  9. Portfolio Catalogue Item not picking up a specific workflow

    By Sam P,
    • 2 replies
    • 44 views

  10. Limited access to the Service Portfolio area

    By Scott Morton,
    • 5 replies
    • 94 views

  11. Category search box

    By Peter Clough,   
    • 1 reply
    • 29 views

  12. Email search results to have sort order options and carry-over existing sort order from pre search

    By Berto2002,
    • 0 replies
    • 25 views

  13. Emails showing blank in To field but are still being delivered?

    By Adrian Simpkins,   
    • 2 replies
    • 39 views

  14. Service requests picking up Incident Service Level

    By Lee C,
    • 4 replies
    • 50 views

  15. Attachment uploads for connections/members

    By GJ06,   
    • 4 replies
    • 114 views

  16. Placing Multiple Calls on Hold

    By Richie,
    • 14 replies
    • 2k views

  17. API Send Email

    By Jim,   
    • 2 replies
    • 67 views

  18. Email retention

    By Peter Clough,   
    • 2 replies
    • 39 views

  19. Enhancement request: Ability to add holiday exclusions to multiple calendars at once

    By katy_palmer,   
    • 0 replies
    • 29 views

  20. Switch capture and changing BPM

    By Daniel Smith,
    • 7 replies
    • 115 views

  21. Asset Manager- Department Field

    By JAquino,
    • 2 replies
    • 40 views

  22. Email not refreshing

    By Blowerl,
    • 0 replies
    • 22 views

  23. Last Updated time in Asset Management is 1 hour Ahead

    By SteveJM,
    • 4 replies
    • 62 views

  24. SLA How To Make It Show Complete?

    By Lee C,
    • 2 replies
    • 50 views

  25. Users unable to close requests

    By Caroline,
    • 7 replies
    • 129 views
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