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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,513 topics in this forum

  1. Feature Request - Reference other BPMs/Automations.

    By AndyHill,
    • 1 reply
    • 593 views

  2. CSV Export Format for "Request>Description" is not wrapped

    By JamieMews,
    • 1 reply
    • 630 views

  3. Custom Button Error "The User 'Username' has the application privilege level 'basic'

    By JamieMews,
    • 4 replies
    • 784 views

  4. Inbox not fetching emails via IMAP

    By Mark (ESC),
    • 4 replies
    • 780 views

  5. How to remove requests written to a board via an automated SLA

    By Adrian Simpkins,
    • 6 replies
    • 1.1k views

  6. Copy Request feature - no SLAs attached

    By Helen Chaytor,   
    • 4 replies
    • 817 views

  7. Activities View - Human Tasks show formatting

    By Chris Winship,
    • 2 replies
    • 726 views

  8. Error adding FAQs - superfluous entity record

    By Guest Paul Alexander,
    • 4 replies
    • 977 views

  9. Increase the size of the Snippets window

    By Adrian Simpkins,
    • 2 replies
    • 696 views

  10. Logging in to Service portal with a username/password

    By JBasey,
    • 2 replies
    • 2.7k views

  11. Archive external contacts trough BPM

    By HHH,
    • 1 reply
    • 541 views

  12. Service manager roles and rights

    By Gareth Watkins,   
    • 1 reply
    • 758 views

  13. Auto escalation SLA - Response SLA breach triggered on request which was already Resolved?

    By Adrian Simpkins,
    • 8 replies
    • 1.2k views

  14. Additional details in My Raised tickets

    By James Gallally,   
    • 5 replies
    • 858 views

  15. Please read this if you are unable to login to Hornbill when using Single Sign On

    By Victor,
    • 10 replies
    • 3.2k views

  16. Notifying analysts after a ticket is marked as 'Resolved'

    By Mark Latham,
    • 0 replies
    • 557 views

  17. Request look has changed - not displaying correctly

    By nasimg,
    • 3 replies
    • 692 views

  18. Bulk inform customers at major outages

    By m.vandun,
    • 13 replies
    • 2.2k views

  19. Tags feature in Assets

    By Giuseppe Iannacone,
    • 9 replies
    • 1.2k views

  20. Reporting on Progressive Captures?

    By Hannah Stella,
    • 2 replies
    • 726 views

  21. Home System / Organisational Data / Users

    By Guest,
    • 10 replies
    • 1.4k views

  22. Self service portal - users pasting formatted text

    By Anthony Albon,
    • 3 replies
    • 751 views

  23. Auto Tasks - Generation of Tasks

    By Jeremy,   
    • 4 replies
    • 1k views

  24. Date received, inbox emails ? Is this information logged.

    By Mark (ESC),
    • 4 replies
    • 763 views

  25. User log in errors

    By derekgreen,
    • 7 replies
    • 1.4k views
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